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Few companies are realizing the Full Potential from their IT investments and activities. The gap between value realized and Full Potential is evident from the number of stalled and cancelled systems initiatives, those failing to deliver a fraction of the expected benefits and the high level of executive dissatisfaction.

Examples:

  • 79% of business leaders feel their ERP efforts were not fully effective
  • 70% of CRM projects yield no measurable benefit; 60% fail
  • 35% of today's supply chain planning projects will be re-implemented; half will use a new vendor

In order to realize the Full Potential from IT, Bain helps companies successfully manage four Core IT processes and close "The Gap."

  • Outsourcing & Offshoring
  • Value Delivery

    • To find out more about Bain's work in this capability area, please contact the practice.

      Capability-driven IT 
      Is your company caught in an IT alignment trap? 
      View all related publications
      IT capability transformation
      Problem: Strategic risks due to non-competitive IT capabilities
      Approach: IT full potential framework based on IT Diagnostics and IT Strategy definition
      Recommendations: Swap to new core IT system driven by realigned IT governance
      Results: Expected annual run-rate benefits are 2% of revenue
      Steve
      Partner
      Boston
      "Achieving IT full potential often involves breaking IT bottlenecks to growth."
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